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Customer Care

Contact Information

We can be reached by email or telephone. Please feel free to contact us anytime with questions or comments regarding products, order status or general questions at customerservice@justmurals.com.

Price Guarantee

JustMurals.com offers you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike. The competitor's shipping and handling charges and sales tax must be taken into account when we calculate the competitor's price. We will only beat prices with other authorized vendors (auction sites and marketplace sites are not eligible).Items sold by the manufacturer at cost are not eligible. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts.

Sales Tax

No sales tax will be charged to delivery locations outside of the state of Indiana. We are required to collect 7% sales tax on all orders shipped to an Indiana address.

Return Policy

We guarantee all items sold on our website to be free from defect. We will exchange any defective product at no charge. If you feel that the product is damaged or defective in any way, or if you received the wrong item in error, please contact Customer Service at customerservice@justmurals.com. You must call us at 877-391-5724 to obtain return authorization.

If you are not satisfied with your purchase, you may return the item in its original condition for refund. Murals that have been unrolled cannot be returned for credit. All returns must be made within 14 days of the customer's receipt of merchandise.You must call us at 877-391-5724 to obtain return authorization. Customers are entitled to receive a credit equal to the product's price, less a restocking fee to cover our order processing bank fees. Unfortunately, we cannot refund shipping costs. Return shipping is the buyer's responsibility. If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as outlined on our Customer Care page in the Shipping Information section.

NOTE: All returned items must be sealed in the original package. Murals/wallpaper that have been unrolled cannot be returned for credit.

If you have any questions regarding our policies, feel free to contact us at 877-391-5724

Order Processing

Orders are generally fulfilled within 24-36 hours of order placement. If you require an expedited order, please contact customer service after placing your order to ensure that it ships within an acceptable timeframe. Orders are typically processed at 2:00 p.m. each day and are not shipped on Saturday, Sunday or holidays.

Payment Options

We accept credit card payments from Visa, MasterCard, Discover and American Express and PayPal.

Shipping Information - Contiguous 48 States

Shipping charges are determined based on a UPS real-time calculation. 

For Orders Totaling Shipping Charges Shipping Method
Up to $98.99 UPS Calculated UPS Ground/USPS Priority
$99 and Up FREE UPS Ground/USPS Priority

Express Shipping


Shipping Method Shipping Charges Note
UPS Next Day Air Calculated during checkout No Saturday or Sunday pick-up or delivery
UPS 2nd Day Air Calculated during checkout No Saturday or Sunday pick-up or delivery
UPS 3 Day Select Calculated during checkout No Saturday or Sunday pick-up or delivery

Shipping Information - Outside Contiguous 48 States

International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. Please note, that any applicable duties or taxes imposed by the international destination country will be billed to you directly, and are the responsibility of the customer. We do not collect money on your behalf for duties and taxes.

Destination Shipping Charges Shipping Method
Alaska Calculated during checkout UPS/U.S. Postal Service Priority Mail
Hawaii Calculated during checkout UPS/U.S. Postal Service Priority Mail
Canada Calculated during checkout UPS/U.S. Postal Service Priority Mail
AFO/FPO Calculated during checkout U.S. Postal Service Priority Mail
International Calculated during checkout U.S. Postal Service Priority Mail

Delivery Time

For orders being shipped via UPS Ground, please see the UPS Ground Map below. International Orders being shipped via US Postal Service Priority Mail takes 6-10 days.

Secure Orders Online

Orders placed on JustMurals.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.


At JUST MURALS we pride ourselves on being able to provide you with the highest quality wallpaper murals at discount prices. Because wall murals are all we sell, our low overhead allows us to pass on up to 85% discounts, a low price guarantee, same day shipping, and free paste with all our murals. Quality, service and on-time delivery make us the top online destination for wallpaper murals worldwide! You can be confident when placing an order with us. Instantly transform any room with your choice of one of our popular wall murals. Add a wall mural to your room today!

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